Under the Sale of Goods Act 1979, you may be entitled to a refund, replacement or repair where goods are faulty. Should you simply change your mind you could claim for a full refund within our “7 days cooling off period” but must be authorised by IntelliHeat Ltd prior to any returns being accepted. Returned items must be sent back at the expense of the customer, unopened, unused and in the original packaging. Upon inspection, providing the items returned are in resalable condition, the customer will be issued a full refund within 7 days of receiving the goods back. Any delivery charges will not be refunded. IntelliHeat Ltd does not accept any liability for damage caused if returned items are not properly packaged. Heavy items such as radiators must be returned on a pallet and marked with a returns reference number.