Delivery & Returns

Delivery of your IntelliHeat electric radiators.

We hold all our ranges in stock, and our delivery company usually delivers orders between 08.30 am and 2.30 pm. However, this slot cannot be guaranteed, so your order may be delivered later on in the afternoon.

It is essential that you are available to receive the delivery, and if necessary, wait until your delivery arrives. You will be liable for the payment of any subsequent re-scheduled deliveries should no-one be available to receive the goods on the scheduled day.

Once your order has been collected from our warehouse, IntelliHeat will not be able to trace its progress and it will not be possible to change the delivery address or the expected day of delivery. Our carriers may call you on the delivery day if they are running late, or for further delivery information.

Always check your delivery before signing for receipt of it to ensure that all items are included as ordered and that there is no visible damage to the goods. Damaged packing may indicate that the contents might be damaged, so you should check. If anything is missing or damaged please make a note on the delivery form and contact IntelliHeat as soon as possible.

IntelliHeat cannot be held responsible for any missing item or for any damage to the goods reported more than 48 hours after receipt.

You can view our full Terms and Conditions here.

Free ZOOM Consultation

We offer a free 1-hour heating consultation via ZOOM video conferencing.

Please make sure you have the following information to hand before your consultation:
  • Your rooms measurements and, if possible, a floor plan
  • A description of the building structure (e.g. "modern insulated walls" or "victorian cavity walls"
  • A rough sketch of your room(s) layout and where the windows and existing radiators are
  • If you have looked at our radiator ranges, which one you are interested in.