Delivery & Returns

Intelli Heat Electric Radiators Delivery and Returns

We hold all our ranges in stock, and our delivery company usually delivers orders within 48 Hours, between 08.30 am and 3.30 pm. However, this slot cannot be guaranteed, so your order may be delivered later on in the afternoon.

“However as we are sure you have heard in the media that the logistics industry as a whole is currently experiencing a Nationwide driver shortage, with both recruitment and retention of drivers becoming increasingly difficult. As a consequence , deliveries will be be subject to delays which are beyond Intelliheat control.

We are hoping the situation will be soon resolved, but until then, please allow an extra few days for the delivery of your order and thank you for your understanding.”

It is essential that you are available to receive the delivery, and if necessary, wait until your delivery arrives. You will be liable for the payment of any subsequent re-scheduled deliveries should no-one be available to receive the goods on the scheduled day.

Once your order has been collected from our warehouse, IntelliHeat will not be able to trace its progress and it will not be possible to change the delivery address or the expected day of delivery. Our carriers may call you on the delivery day if they are running late, or for further delivery information.

Always check your delivery before signing for receipt of it to ensure that all items are included as ordered and that there is no visible damage to the goods. Damaged packing may indicate that the contents might be damaged, so you should check. If anything is missing or damaged please make a note on the delivery form and contact IntelliHeat as soon as possible.

Damaged/Missing items

It is essential that you inspect all goods before signing the delivery receipt form. Single items deliveries do not always require to be signed for, however, ALL goods received must be thoroughly inspected for damage and to ensure that all items are included as ordered. Damaged packaging may also indicate that the contents might also be damaged. Please check before accepting the goods as “in good order”.

At IntelliHeat all orders are rigorously checked before shipping and are properly packaged to ensure that you receive your goods undamaged and in good working order. 

If your order needs to be signed for and you discover or suspect that any item is damaged or missing, sign receipt form ‘received damaged or missing’ (and identify the item) then report this to us immediately or within 48 hours.

Please note that IntelliHeat cannot be held responsible for any missing item or for any damage to the goods reported after this period, therefore no claim will be considered.  

IntelliHeat cannot be held responsible for any missing item or for any damage to the goods reported more than 48 hours after receipt. You can view our full Terms and Conditions here.

Free ZOOM Consultation

We offer a free 1-hour heating consultation via ZOOM video conferencing.

Please make sure you have the following information to hand before your consultation: